Shop Policies & Ordering FAQs
Please review the below terms and conditions thoroughly before placing your order. These conditions apply to non-custom shop products only. By placing your order, you are agreeing to all of the below terms and conditions.
Shipping
Most of our shop products ship via USPS ground advantage or UPS ground unless expedited shipping is selected by the customer. USPS ground advantage delivers within 2-7 business days of shipment within the United States.
For international customers, shipping estimates may vary based on destination and customs delays, so please order as soon as possible to allow enough time for timely delivery. Please note that orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility.
We pack all of our orders with utmost care to ensure your paper arrives at your doorstep in pristine condition. However, we cannot accept full responsibility if your items are damaged in the mail. Once we release the package to a third-party mail carrier, we also relinquish liability for the shipping and handling of the package. We are unable to provide refunds on a purchase that is delayed, lost, damaged, etc. in transit. Please make sure to input the correct shipping address.
Returns, Exchanges, & Cancellations
Refunds & exchanges—
We want you to be happy with your purchase! We do not accept returns for custom/customized products, but non-custom products can be returned with approval. To request a refund, please send an email to hello@ettiekim.com with your order number within 14 days of the delivery date. Once approved, your item(s) must be sent and postmarked within 7 days of approval. Your refund will be issued in the form of original payment, as long as the items are in their original condition and packaging. Items must be in resellable condition. Please be aware that refunds may take up to 7-12 days to be posted to your account. Original shipping and handling costs are not refundable.
We can provide a return shipping label for $6.99 that will automatically be deducted from your refund, or you can ship it back using the carrier of your choice.
We currently do not have an exchange policy. Please submit your items for a refund and make a new purchase.
We pack all of our orders with utmost care to ensure they arrive at your doorstep in pristine condition. However, we cannot accept full responsibility if your items are damaged in the mail. Once we release the package to a third-party mail carrier, we also relinquish liability for the shipping and handling of the package. We are unable to refund money on a purchase that is delayed, lost, damaged, etc. in transit to the Client. Please make sure to input the correct shipping address.
Cancellations—
If your order has already been processed and shipped, we unfortunately cannot change or cancel your order.
If your order has not been processed or shipped, and it’s been less than 24 hours since your placed your order, please send an email to hello@ettiekim.com, and we can try to assist you in changing or cancelling your order.
What happens when I mark my order as a gift?
When you mark your order as a gift, no receipts or order confirmations showing the price of the items will be included with the shipment. You have the option at checkout to add a gift note that Ettie will transcribe by hand as a complimentary service.
Color and Print Disclaimer
We strive to represent the colors and textures shown on our website as accurately as possible. However, we cannot guarantee that the printed color will be identical to the color on your screen. Please note that due to a variety of monitor settings, the colors of your items as seen on your monitor may slightly vary from the actual printed color.
Returns, Exchanges, & Cancellations
Refunds & exchanges—
Due to the customized nature of your order, we do not offer refunds or exchanges. Especially with handlettering, it is common for there to be variances in the spacing, size, and style of letters. As calligraphy is an art, no two handwritten pieces can be identical. Each of our suites are hand-crafted, so slight variances may exist from suite to suite, especially if you ordered embellishments. All sales are final. All orders must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at our sole discretion, reasonable requests for revision will be considered.
Orders with spelling, spacing, address, or other such mistakes that were present on the proofs approved by the Client are not our responsibility. Client may request a reprint, but we have sole discretion to approve or deny the request. If the reprint request is approved, the full cost of the reprint and a setup fee ($100) will be covered by the client. If the prints Client received do not match the approved proof, we will reprint all affected items free of charge. If there is an error in on our end (ex. wording on the prints you received do not match the approved proof), we will do our best to remedy the situation. Usually, we will either provide a reprint or a credit for the misprint, depending on the invitation mailing schedule. However, such requests must be made within 48 hours of delivery.
We pack all of our stationery orders with utmost care to ensure your paper arrives at your doorstep in pristine condition. However, we cannot accept full responsibility if your items are damaged in the mail. Once we release the package to a third-party mail carrier, we also relinquish liability for the shipping and handling of the package. We are unable to refund money on a purchase that is delayed, lost, damaged, etc. in transit to the Client. Please make sure to input the correct shipping address.
Cancellations—
In order to meet our turnaround promises, we get started on the proof for your order as soon as it is submitted.
Therefore, orders can be cancelled only within ONE business day of purchase. If you cancel your order after receiving a preliminary proof but before your items are sent to press, only 75% of your total purchase price will be refunded, with a maximum cancellation fee of $200.
Orders cancelled after I have begun the printing/production process will not be refunded.
Intellectual Property
Your purchase is not a work-for-hire and contains proprietary material that is owned by, or licensed to Ettie Kim LLC. This material may include, but is not limited to, the design, layout, look, appearance, text, images, and graphics (including the HTML code used to generate it). All artwork, images, and designs used during the proofing process are also the sole property and copyright of Ettie Kim LLC. You may not copy any designs, images, and artwork, nor allow others to copy it or use it to create derivative works. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Ettie Kim LLC. Finally, we retain the right to post all of our work and products on our website and social media.
Pricing
All website prices are subject to change without notice. We do everything we can to ensure prices are accurate, but if a listed item is purchased at an incorrect price, we retain the right to cancel and refund the purchase.